<aside> 🎨 "Hi, I'm Pratik Lahamge, an IT professional at HCL Tech with over 3 years of experience in application support and DevOps support. I specialize in streamlining operations, enhancing system reliability, and automating workflows to drive efficient IT processes. My skill set includes cloud technologies (AWS, Azure), CI/CD pipelines, containerization (Docker, Kubernetes), infrastructure as code, and monitoring tools like Grafana, ticketing tools, job monitoring, and deployment."

</aside>

🌈 About Me

I’m Pratik Lahamge, a Software Engineer at HCL Tech with over 3 years of experience in application support and DevOps support. I have a proven track record in managing global application services, troubleshooting, and implementing DevOps strategies. My passion lies in enhancing system reliability and driving efficiency in IT operations.

💼 Experience

Software Engineer - HCL Technologies, INDIA (Jan 2023 - Present)

Project: CITI Bank (USA)

• Application production support, monitoring, and troubleshooting.
• Managing incidents within SLA and OLA.
• Supporting live production and business operations.
• Operation tools: Job monitoring, Deployment, CI/CD, Ticketing, Docker

Trainee Engineer - IBM Kyndryl, India (Jun 2022 - Dec 2022)

• Application production support, monitoring, and troubleshooting.
• Managing incidents within SLA and OLA
• Developed and maintained scripts to automate system administration tasks, reducing manual effort by 50% and improving system efficiency.
• Set up and maintained development, staging, and production environments, ensuring seamless application deployment and improving overall system reliability.
• Monitored system logs and identified potential issues, resulting in a 40% reduction in system downtime and improved system performance.

Trainee Engineer - Stepstrong Software Pvt. Ltd. (April 2021 - May 2022)

• Managing incidents within SLA and OLA