<aside> 🎨 "Hi, I'm Pratik Lahamge, an IT professional at HCL Tech with over 4 years of experience in application support and DevOps support. I specialize in streamlining operations, enhancing system reliability, and automating workflows to drive efficient IT processes. My skill set includes cloud technologies (AWS, Azure), CI/CD pipelines, containerization (Docker, Kubernetes), infrastructure as code, and monitoring tools like Grafana, ticketing tools, job monitoring, and deployment."
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I’m Pratik Lahamge, a Software Engineer at HCL T*ech with over 4 years of experience in application support and DevOps support. I have a proven track record in managing global application services, troubleshooting, and implementing DevOps strategies. My passion lies in enhancing system reliability and driving efficiency in IT operations.
Project: CITI Bank (USA)
Roles & Responsibilities : • Monitor and troubleshoot application production support • Handle incidents within SLA and OLA requirements • Manage live production and business operations • Resolve production system issues, business report delivery, query resolutions, and data availability • Address incidents and problems according to SLAs • Deploy application updates to production environments using Udeploy • Monitor and maintain job status through application checkouts • Manage client databases according to project requirements • Facilitate team retrospectives and daily meetings, removing impediments
• Coach team members, mediate conflicts, and facilitate team decision-making • Write and split user stories, organize product backlog items, and contribute to release planning
• Promote Agile engineering practices and coach other teams on agile methodologies
• Document, implement, monitor, and enforce testing processes and procedures according to organizational standards
• Implement and refine performance measurements and metrics
Roles & Responsibilities: • Monitored and troubleshot application production systems • Managed incidents according to SLA and OLA requirements • Oversaw project builds and environment changes while maintaining compliance and creating business reports • Analyzed and designed solutions for business processes and workflows • Performed database operations including updates, deletions, and truncations • Used Java, SQL, Big Data, ETL tools, and provided L1/L2 support • Implemented application fixes and updates across product lines • Conducted root cause analysis for production issues • Set up Nagios monitoring for server management • Optimized application performance during load testing • Mentored junior team members and coordinated with vendors for issue resolution • Managed enterprise applications (Apollo, Compliance Foundry, Informatica, Control-M) • Supported data warehouse and ETL operations • Delivered 24/7 production support across global time zones • Developed solutions using Python, Shell scripting, SQL, and Spark PI • Resolved data quality issues and validated thresholds • Managed Control-M batch processes • Communicated delays and estimated completion times to stakeholders • Issued system impact notifications • Configured monitoring thresholds for problematic jobs • Generated weekly incident and change reports • Collaborated with L3 teams on releases and fixes